LEGAL NOTICE

In compliance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), 2009 Instituto de Comunicación, S.L. (hereinafter, "Instituto de Comunicación"), the controller of this website, makes this information available to Users in order to set out its Terms of Use.

In addition to the contents set out herein, the specific aspects related to the protection of personal data and the privacy of the users of this website are set out on the Privacy Policy and Cookies Policy pages.

Identity of the Data Controller

Company name: 2009 Instituto de Comunicación, S.L.
Trade name: Instituto de Comunicación
Tax ID (CIF): B66474081
Registered with the Mercantile Registry of Barcelona: Volume 44697, Folio 160, Sheet 463814, Entry 1
Registered office: C/ Calvet, 25 ppal. 2 - 08021, Barcelona – Spain
Activity: People development
Telephone: 689 10 99 83
Email: info@institutodecom.es
Domain name: https://sikkhonamodel.es/

Purpose of the Website

This website describes the services offered by "Instituto de Comunicación". In particular, this website is intended to create reports on the relational health of clients' teams, where professional users with access can pay the cost of each report directly on the website. Clients send the questionnaires they complete and "Instituto de Comunicación" creates individual reports based on those responses.

Regulatory Framework

The activity of this online store is subject to the Spanish and European legal framework, specifically the following regulations:

General Data Protection Regulation (GDPR) (EU) 2016/679 of 27 April, which regulates the processing of personal data in the countries of the European Union.
Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPD and GDD), a regional regulation (applicable in Spain) that defines and expands many of the concepts and rights set out in the GDPR.
Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), which applies to websites that in any way carry out economic activities by electronic means, as is the case of this website.
Law 03/2014 of 27 March, General for the Defence of Consumers and Users (LGDCU), which regulates the conditions of sale and contracting.

Terms of Use and Responsibilities

Any person accessing this website assumes the role of User and undertakes to observe and strictly comply with the conditions set out herein, as well as any other applicable legal provision. "Instituto de Comunicación" shall not be liable for any damage, to itself or to third parties, caused by the improper use of this website by the User.

Content supplied by Users of the website (personal data, images, etc.) is their sole and exclusive responsibility. "Instituto de Comunicación" undertakes to respect their privacy and anonymity, unless an Authority requests their data. "Instituto de Comunicación" will therefore not verify the information that is published, but it does have the right (though not the obligation) to investigate its content in order to comply with the law and these Terms of Use.

The following conduct is strictly prohibited by "Instituto de Comunicación". If the User commits any of the acts described below that also constitutes a criminal offence, "Instituto de Comunicación" reserves the right to report it to the authorities if such commission is established:

Introducing or spreading computer viruses or any other systems likely to cause damage to the physical or logical systems of the domain owner, its suppliers or third parties. This prohibition also includes scripts that could be inserted.
Reproducing the contents of the website without authorisation.
Providing content that may violate any local, national or international law, including laws relating to the protection of copyright, trademarks or patents.
Accessing (or attempting to access) restricted areas of the platform without meeting the conditions required for such access, as well as disclosing data about the operation of the website without the express authorisation of its administrators.
Circumventing (or attempting to circumvent) the payment systems established by "Instituto de Comunicación".
Using the service in such a way as to prevent or hinder its availability to other users or to affect them negatively.
Intercepting emails or attempting to do so.
Sending chain messages, junk mail, spam or any other form of unauthorised advertising.
Inciting another user to commit any unlawful act whatsoever.
Taking advantage of the tools offered by the website for any kind of consideration from other Users.

The content of this website cannot in any case be considered a substitute for legal advice.

"Instituto de Comunicación" reserves the right to modify any type of information that may appear on the website at any time and without prior notice, without any obligation to give prior notice or inform Users of such changes, publication on this website being deemed sufficient.

This website has been reviewed and tested so that it works correctly on an uninterrupted basis. However, "Instituto de Comunicación" does not rule out the possibility of certain programming errors, temporary unavailability (for example, server outages or maintenance) or force majeure, natural disasters, strikes or similar circumstances that make temporary access to the website impossible. Likewise, "Instituto de Comunicación" cannot guarantee the uninterrupted or completely error-free operation of this website, nor is it responsible for viruses originating from a telematic transmission infiltrated by third parties generated for the purpose of obtaining negative results for a computer system.

The User undertakes not to use this website or, where applicable, the services or products offered on it, to carry out activities contrary to the law, public order or these Terms of Use. Therefore, "Instituto de Comunicación" is not responsible for information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content. Notwithstanding the foregoing, and in compliance with articles 11 and 16 of the LSSI-CE, "Instituto de Comunicación" makes itself available to all Users, authorities and law enforcement agencies, actively collaborating in the removal or, where appropriate, blocking of all content that could affect or contravene national or international legislation, third-party rights or morality and public order. If a User considers that there is any content on the website that could fall into this category, please notify our staff immediately.

"Instituto de Comunicación" reserves the right to deny or withdraw access to the website without prior notice, at its own initiative or at the request of a third party, to those Users who breach our Terms of Use.

Intellectual Property

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of "Instituto de Comunicación" or, where appropriate, it holds a licence or express authorisation from the authors.

All contents of the website are duly protected by intellectual and industrial property regulations and registered in the corresponding public registries, and reproduction and/or publication, in whole or in part, of the website, as well as its computer processing, distribution, dissemination, modification or transformation, is not permitted without its prior written permission. "Instituto de Comunicación" will ensure compliance with the foregoing conditions, as well as the proper use of the content presented on its web pages, exercising all civil and criminal actions to which it may be entitled in the event of infringement or breach of these rights by the User.

Designs, logos, text and/or graphics belonging to parties other than "Instituto de Comunicación" that may appear on the website belong to their respective owners, who are themselves responsible for any dispute that may arise in relation to them. In any event, "Instituto de Comunicación" has their express prior authorisation. "Instituto de Comunicación" acknowledges in favour of their owners the corresponding industrial and intellectual property rights; their mere mention or appearance on the website does not imply the existence of any rights or liability of the Controller in respect of them, nor any endorsement, sponsorship or recommendation by the Controller.

Third-party links

"Instituto de Comunicación" may make available to the User links or other elements that allow access to other websites belonging to third parties. We do not market the products and/or services of such linked pages, nor do we assume any liability for them, for the information contained in them, for their accuracy or lawfulness, or for any effects that may arise.

In any event, "Instituto de Comunicación" states that it will proceed to the immediate removal of any content that could contravene national or international legislation, morality or public order, immediately withdrawing the redirection to such website and bringing the content in question to the attention of the competent authorities.

Applicable Law and Jurisdiction

The language of drafting and interpretation of this legal notice is Spanish.

The relationship between "Instituto de Comunicación" and the User is governed in each and every respect by Spanish law, to which both parties expressly submit in respect of any dispute or matter related to this website or the activities carried out on it.

Where the user is domiciled outside Spain, "Instituto de Comunicación" and the User submit, with express waiver of any other jurisdiction, to the competent Courts and Tribunals of Spain.

PRIVACY POLICY

"Instituto de Comunicación" is deeply committed to complying with Spanish and European regulations on the protection of personal data, and guarantees full compliance with the obligations set forth, as well as the implementation of the security measures provided in the General Data Protection Regulation (GDPR) (EU) 2016/679, of 27 April, and in Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPD and GDD, hereinafter LOPD).

In accordance with these regulations, we inform you that the use of our website may require the provision of certain personal data through registration or contact forms, or by sending emails, and that these will be processed by "Instituto de Comunicación", as the Data Controller, whose details are:

Company Name: 2009 Instituto de Comunicación, S.L.
Tax ID (CIF): B66474081
Registered Office: C/ Calvet, 25 ppal. 2 - 08021, Barcelona - Spain
Telephone: 689 10 99 83
Email: info@institutodecom.es

Obtaining and Processing of Personal Data

Personal data is any information relating to a person: name, email, address, telephone, NIF/NIE... In addition, when a User visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by their Internet access provider.

"Instituto de Comunicación", as the Data Controller, has the duty to inform the Users of its website about the collection of personal data that may be carried out, either by sending email or by completing the forms included on the website.

Only the data necessary to provide the contracted service, or to adequately respond to the User's request for information, will be collected. The data collected are identifying in nature and correspond to a reasonable minimum required to carry out the activity in question. In particular, specially protected data is not collected at any time. Under no circumstances will the data be used for purposes other than those for which they were collected.

Contact forms/email

Purpose:: To respond to your request for information made through our contact form(s).
Legal basis:: The legal basis that legitimizes this processing is the User's consent, which may be revoked at any time.
Data disclosure:: Personal data will be processed through servers managed by FactoríaDigital, which will be considered the Data Processor.

Registration/customer signup/contracting forms

Purposes:

Manage your registration as a User on our website.
Manage contracts entered into.
Provide information about the processing and status of orders.
Historical record of contracts entered into.
Sending communications via email and/or telephone, in order to inform the User of possible incidents, errors, problems and/or the status of orders or contracts.

Legal basis:

The legal basis that legitimizes this processing is the performance of a contract.

Data disclosure:

"Instituto de Comunicación" will not transfer or disclose your data to any third party, except in cases provided for by law or when strictly necessary for the provision of a service. Specifically, data may be disclosed to:

Technology service providers.
Payment service providers.
Courier and parcel delivery companies.
Third parties or intermediaries, as service providers, acting on our behalf (administrative agencies, consultancy firms, etc.).

Data disclosures will be made in strict compliance with confidentiality, using the necessary measures, such as signing confidentiality agreements or adhering to the privacy policies published on the respective websites of those parties. The User may refuse the disclosure of their data to Data Processors by written request, through any of the means referred to above.

In addition, where necessary, Customer data may be disclosed to certain bodies in compliance with a legal obligation: Spanish Tax Agency, banking entities, Labour Inspectorate, etc.

Minors

Only persons over 14 years of age may provide personal data on this website. As required by the LOPD and GDD, in the case of minors under 14 years of age, the consent of their parents or guardians will be a mandatory condition for us to process their personal data.

Furthermore, only persons over 18 years of age may contract our services. In the case of minors under 18 years of age, the consent of their parents or legal guardians will be a mandatory condition for us to provide the services offered, unless the minor is emancipated.

User Registration - Passwords

In order to contract the services offered on this website, private access as a User is required. To this end, after attending a training course on the use of the model and the platform, the User receives an email generated from the web platform. In this email, the User receives the access link to the website, as well as the username and password to be used for access.

In addition, the User must accept the Contract Terms, set out in another section of the website.

The User must also provide a password, which must meet certain security requirements. Passwords do not expire. To recover the password, the User must click on the "Request a new password" link and access the specific recovery form. They will only need to enter their email address to continue with the process and change it; instructions will be sent to the email address provided. The User is responsible for maintaining the confidentiality of their password, as well as for all uses made of it. They must notify "Instituto de Comunicación" of any unauthorized use of their account or password as soon as possible.

Once registered, the User is granted the "certified-user" profile and has access to a private panel where they can view certain content, records of purchases or contracts entered into, etc. They can also manage account options, such as their password or User data.

The User will have access to instructions for use of the platform in the "Use of the web" area.

The User may receive the following notifications:

Upon registration on the platform (account validation email).
Those necessary to manage purchases or contracts, such as supporting documents, incidents, renewals, etc.
When a client of the User has completed a questionnaire (includes a report, in "pdf" format, with the result of the questionnaire and an assessment).
For password recovery.
Upon unsubscribing or deleting the account.

The client may also receive notifications, such as a link to access the questionnaire or a confirmation that they have completed it.

Security Measures

Users of this website are informed that "Instituto de Comunicación" has adopted the technical and organizational security measures within our reach to prevent the loss, misuse, alteration, unauthorized access, and theft of data, and thus guarantee the confidentiality, integrity, and quality of the information contained therein, in accordance with current data protection regulations. The personal data collected through the forms are processed solely by the staff of "Instituto de Comunicación" or by the designated Data Processors.

The website of "Instituto de Comunicación" also has SSL encryption, which allows the User to securely send their personal data through the contact or registration forms on the website.

Accuracy of the Data

The User declares that all data provided by them are true and correct and undertakes to keep them up to date. The User shall be responsible for the accuracy of their data and shall be solely liable for any conflicts or litigation that may result from their inaccuracy. It is important that, in order for us to keep personal data up to date, the User informs "Instituto de Comunicación" whenever any change has occurred.

Exercise of User Rights

The LOPD and GDD and the GDPR grant data subjects the possibility of exercising a series of rights related to the processing of their personal data. To do so, the User must contact us by email at info@institutodecom.es, or by written communication to the address shown in our Legal Notice, providing appropriate identification. Such communication must include the following information: the User's first and last name, the purpose of the request, their address, and supporting identification.

The exercise of rights must be carried out by the User themselves. However, they may be exercised by a person authorized as the User's legal representative, providing documentation proving such representation.

The User may request the exercise of the following rights:

Right to request access to personal data, which is the right to obtain information about whether their personal data are being processed, the purpose of the processing being carried out, where applicable, as well as the available information on the origin of such data and the disclosures made or envisaged regarding them.
Right to request rectification, if the personal data are incorrect or inaccurate, or erasure of data that are inappropriate or excessive.
Right to request the restriction of processing, in which case only the data strictly necessary for the exercise or defense of claims will be retained by "Instituto de Comunicación".
Right to object to processing: this refers to the data subject's right to prevent the processing of their personal data or to require that such processing cease in cases where consent is not required for processing, where the processing relates to commercial prospecting files, or where its purpose is to adopt decisions concerning the data subject based solely on the automated processing of their data, unless processing must continue for legitimate reasons or for the exercise or defense of possible claims.
Right to data portability: if you wish your data to be processed by another company, "Instituto de Comunicación" will facilitate the portability of your data in an exportable format.

Where consent has been given for a specific purpose, the User has the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

We undertake to fulfill all these rights within the maximum legal period (1 month).

If a User considers that there is a problem with the way "Instituto de Comunicación" is handling their data, they may direct their complaints to the Security Officer or to the relevant data protection authority, which in the case of Spain is the Spanish Data Protection Agency.

Data Retention

The personal data of Users who use the contact form or who send us an email requesting information will be processed for the time strictly necessary to respond to the information request, or until the consent granted is withdrawn.

The Customer's personal data will be processed until the end of the contractual relationship. The retention period for personal data will be the minimum necessary and may be maintained for up to:

4 years: Law on Infractions and Sanctions in the Social Order (obligations regarding affiliation, registrations, deregistrations, contributions, payment of wages, etc.); Arts. 66 et seq. General Tax Law (accounting books, etc.)
5 years: Art. 1964 Civil Code (personal actions without a special limitation period)
6 years: Art. 30 Commercial Code (accounting books, invoices, etc.)
10 years: Art. 25 Law on the Prevention of Money Laundering and Terrorism Financing.
No time limit: disaggregated and anonymized data.

Confidentiality

The information provided by the User will, in all cases, be treated as confidential and may not be used for purposes other than those described herein. "Instituto de Comunicación" undertakes not to disclose or reveal information about the User's intentions, the reasons for the information requested, or the duration of their relationship with the User.

Validity

This privacy and data protection policy has been drafted by LOPDPro ®, a data protection company, on July 3, 2026, and may vary depending on changes in regulations and case law that may occur; it is the responsibility of the data subject to read the updated document in order to know their rights and obligations in this regard at all times.

COOKIES POLICY

Introduction

In compliance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, we inform the User of the use of cookies on the “Instituto de Comunicación” website.

Cookies make it possible, among other things, to collect statistical information, facilitate certain technical functionalities, store and retrieve information about the browsing habits or preferences of a User or their device and, depending on the information they contain and how their device is used, may be used to recognise the User and remember aspects such as language, country, browser, etc. If the User does not wish to receive cookies, they may configure their browser to delete them from their hard drive, block them or notify them when they are installed.

Our website uses cookies and other related technologies (for convenience, all such technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In this document we inform you about the use of cookies on our website.

What are cookies, scripts or web beacons?

A cookie is a small simple file that is sent together with the pages of this website and that the user's browser stores on the hard drive of their computer or other device (smartphone, tablet, connected TV…). The stored information may be returned to our servers or to the servers of relevant third parties during a later visit.

A script is a fragment of program code used to make our website work correctly and interactively. This code runs on our server or on the user's device.

A web beacon (or pixel tag) is a small, invisible piece of text or image on a website used to track traffic on a website.

Depending on the entity that manages them, cookies may be:

First-party

First-party cookies are files sent from our servers or domains directly to the user's device. They are originated and managed by us, and their use contributes to the correct operation and personalisation of the user experience.

Third-party

The Website may use cookies installed by third parties to carry out statistical analysis of users' browsing or to display personalised advertising content. It is important to note that, if third-party cookies are accepted, it will be the user's responsibility to delete them via the browser options or through the system provided by the third party itself.

Neither this Website nor its legal representatives are responsible for the content or accuracy of the privacy policies that the third parties mentioned in this cookies policy may have. Web browsers are the tools responsible for storing cookies, and it is from there that users must exercise their right to delete or disable them. Neither this Website nor its legal representatives can guarantee the correct or incorrect handling of cookies by those browsers.

Depending on their expiry, cookies may be:

Session cookies

Temporary cookies that remain in the browser's cookie file only during the session on our website and are not stored on the device after the session or browser is closed.

Persistent cookies

They store information on the device and remain after the session or browser is closed. They are used to remember information and settings between visits, providing a personalised experience over time.

Depending on their purpose, cookies may be:

Technical or functional cookies

Some cookies ensure that certain parts of the website work correctly and that user preferences can be remembered. By placing functional cookies, we make visiting and using our website easier. In this way, it is not necessary to repeatedly enter the same information when visiting our website and, for example, items remain in the shopping basket until the user completes the purchase. The regulations allow us to place these cookies without your consent.

Analytical cookies

These cookies are used to optimise the website experience. They enable tracking and analysis of the behaviour of website users. User consent is required to place them. This information is valuable for improving and adjusting content and design, ensuring a more efficient and personalised experience.

Advertising or marketing cookies

They store information about users' behaviour obtained through continuous observation of their browsing habits, which makes it possible to develop a specific profile to display advertising accordingly. Both we and third parties collect information about campaign results based on a profile created from the user's clicks and browsing. With these cookies the user, as a website visitor, is linked to a unique ID. User consent is required to place these cookies.

Social media buttons

These are buttons used to promote pages (e.g. “like”, “pin”) or share them (e.g. “tweet”) on social networks such as Facebook. These buttons work using code from those social networks; this code embeds cookies. These social media buttons may store and process certain information, so that a personalised advertisement may be shown.

By clicking those buttons, you accept the use of cookies by those social networks, whose relationship will be governed exclusively by the privacy policy of the respective entities. Please read the privacy policy of those social networks (which may change frequently) to know what they do with your (personal) data that they process using these cookies.

The following cookies are used on this website

Purpose: technical

Cookie name	Description/Purpose	Management	Expiry
_sikkhona_session	This cookie is used by the PHP encryption language to allow SESSION variables to be stored on the web server. This cookie is essential for the website to function.	First-party	Session
sikkhona_cookie_consent	Cookie used to remember the user's cookie consent preference (necessary / analytics).	First-party	Persistent

Purpose: analytical

Cookie name	Description/Purpose	Management	Expiry
_ga _gat_gtag_UA_ _gid	Google Analytics cookies. Statistical reports on how users find the website and how they use it: pages visited, time spent, browser type… _ga and _gid: used to distinguish users. _gat: used to throttle the request rate. More information	Third-party	2 years 1 minute 24 hours

Cookie consent and settings

When you visit our website for the first time, we will show you a pop-up window with an explanation about cookies (“first layer”), with the options Accept, Reject and Settings. Analytics cookies are not installed until you give your consent. You can change or withdraw your choice at any time using the floating Cookies button or by opening the settings again.

Your rights regarding personal data

Visit our privacy policy to learn about your rights regarding the processing of personal data, and how to exercise them.

Enabling, disabling and deleting cookies

You can use your Internet browser to delete cookies automatically or manually. You can also specify that certain cookies may not be placed. Another option is to change your Internet browser settings so that you receive a message each time a cookie is placed. For more information about these options, see the instructions in the “Help” section of your browser.

Please note that our website may not function correctly if all cookies are disabled. If you delete the cookies from your browser, they will be placed again after your consent when you revisit our websites.

TERMS OF SALE AND CONTRACTING

These Terms govern the use of the web platform https://sikkhonamodel.es/, for which 2009 Instituto de Comunicación, S.L. is legally responsible, hereinafter, "Instituto de Comunicación". By accepting them, the User declares that they have read, understand and comprehend what is set out herein and that they assume all their obligations. If the User does not agree with the content of this document, they must leave this website and will not be able to access or use the services it offers. Likewise, the User expressly and without exception accepts that access to and use of this website, its services and the contents of such services takes place under their sole and exclusive responsibility.

These Terms shall be accepted by the parties without reservation, and may be modified at any time and without prior notice, it being the User's responsibility to read them when making a purchase or entering into a contract. The terms in force at the time the contract is entered into shall be those applicable to the User.

The "certified user" uses the website to purchase the reports they wish, register clients who have contracted them for the report production service, and send links to these clients so they can respond to the questionnaire.

The client uses the website to access and respond to the questionnaire they receive from the "certified user".

Once the client has responded to the questionnaire, the "certified user" uses the website to manage the reports produced, and they are recorded on the website in "pdf" format.

The user may cancel their account at any time by sending an email to info@institutodecom.es, or by contacting us by telephone.

The account does not expire automatically. If a user has not used their account for a period of more than two years, they will be contacted to find out if they are still interested, and otherwise their account will be cancelled, with their knowledge and consent.

User Registration and Correction of Errors

In order to use this website and, where applicable, enter into contracts, registration is required through the creation of a "User Account". After attending a training course on the use of the model and the platform, the User receives an email with a link to access the website, as well as the username and password.

From the User Account, you will be able to check your billing history, change your password, carry out other procedures or management tasks related to your contracts, check your personal information and, where necessary, correct any errors that may have occurred when entering the data (or update it).

Upon registering, the User undertakes to use this service only for private purposes and not for commercial purposes, except with the express consent of the Controller of this website.

User Profiles

There are two types of User profile:

Student Profile: "certified clients" are the persons who wish to purchase the questionnaires. Upon registering, the "Client", the "Certified" user and the "One Shot" user undertake to use this service only for private purposes and not for commercial purposes. Upon purchasing a questionnaire, and after payment, they will have access to its materials through the User area. Once the questionnaire has been completed, the "Client" and/or "One Shot" user will receive a result, and will be able to download it from the website.
Professional Profile: "Administrators" will be able to access the platform to supervise Users and monitor completed questionnaires. It may only be used by the owners of the platform. "Administrators" will be able to resolve queries and incidents, and have access to the data of other Users.

Service Contracting

The "Certified" User has access to the website after having received training, with no obligation to purchase. If the "Certified" user decides to purchase credits, this purchase is made through a payment platform.

The payment transaction does not entail any commission for the User. The service plans and their corresponding prices will be displayed in advance before contracting the service.

Restricted content will be accessible once the User registers and purchases one of the available plans. Memberships are for individual use, so the User is not permitted to authorise persons other than the User to use their account, and sharing access credentials with any third party is not allowed.

When contracting the service, an electronic contract is formalised, entered into under Spanish legislation and specifically under the legal regime imposed by Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE) and by Law 03/2014, of 27 March, General for the Defence of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party and the language for its conclusion is Spanish. These Terms may be saved and reproduced at any time by the User who enters into a contract using their internet browser options, and must be accepted before proceeding to payment for the services.

The contracting or purchase process at "Instituto de Comunicación" is very simple. Select the credits you wish to purchase, accept these Terms and choose the payment method from among those offered (see following sections).

Once the contract has been formalised, we will send you an email detailing its terms, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

Calling 689 10 99 83
Notifying us through the contact section of this website
Writing to the email address info@institutodecom.es

Likewise, if you have not given your consent for us to send you the invoice in electronic format, you will receive a paper copy at no additional cost. Otherwise, you may revoke your consent by contacting us through any of the means mentioned above.

Service Renewal

The system operates on a pay-per-use basis, so there are no renewals or periodic payments.

Payment Methods

"Instituto de Comunicación" offers various payment methods:

Credit or debit card
PayPal

Below, we specify the conditions for each of these payment methods.

Credit or debit card

Payment by credit or debit card is made through the bank's secure payment gateway. Through this payment method, "Instituto de Comunicación" never collects or handles any customer data relating to their card number. All data are processed directly by the bank, so that "Instituto de Comunicación" can always offer the greatest security, transparency and confidentiality in the transaction.

PayPal

Make the payment through the PayPal gateway. Through this payment method, "Instituto de Comunicación" never collects or handles any banking data. All data are processed directly by PayPal, so that "Instituto de Comunicación" can always offer the greatest transparency, security and confidentiality in the transaction.

Prices, Taxes and Fees

The prices of the services will be displayed before purchasing credits. They are expressed in Euros.

The final price of the contracted services may vary depending on the applicable taxes in each case, or depending on the buyer's address and profile (individual or professional). Except for those activities not subject to or exempt from VAT, the following taxes will apply on our website:

The following taxes will apply to the services offered on our website:

The retail price of services provided to clients whose billing address is in mainland Spain and the Balearic Islands includes VAT in all cases.
The retail price of services provided to clients whose billing address is in other EU countries, where the buyer is a natural person (individual), includes the VAT corresponding to the service provider's country.
The retail price of services provided to clients whose billing address is in other EU countries, where the buyer is a company or professional, does NOT include VAT if registered in the ROI (Register of Intra-Community Operations). Otherwise, the service price will include the VAT of the service provider's country.
The retail price of services provided to clients whose billing address is in the Canary Islands or Ceuta and Melilla and, in general, any country outside the EU, does NOT include VAT, as the transaction is treated as an export. The price indicated for each service is the final price.

Account and Service Cancellation, Termination and Blocking

User accounts are not deleted due to lack of use. Users may cancel their account by requesting it from "Instituto de Comunicación" staff, by sending an email to info@institutodecom.es or through their account profile.

The service will remain active as long as the amounts accrued for its use are paid on time and in full. If the User cancels the service during a period, no refund will be made for the unused time.

In the event of non-payment for the service, it may be temporarily suspended until the non-payment situation has been resolved by the User. If more than 15 days elapse, the service will be cancelled, which does not exempt the User from paying the proportional part of the service they were able to use before its suspension.

"Instituto de Comunicación" reserves the right to block access to the service without prior notice (or directly delete the User account) if it is used illegally, the obligations and rules established herein are breached, or the application is misused, which will be communicated by email. Blocking or deletion of the User account will have no effect on the obligation to pay for the service purchased if it has already been provided, where applicable.

In exceptional cases, at the sole discretion of the administrators of "Instituto de Comunicación", and assessing the seriousness of the matter, the administrators may choose to warn the infringing user before permanently deleting or blocking their account.

If a user has not used their account for a maximum period of two years, "Instituto de Comunicación" will contact you to find out if you are still interested. If "Instituto de Comunicación" is unable to contact the User, it reserves the right to cancel that account.

By registering as a User, you agree that the owners of this site reserve the right, and may act at any time and without prior notice, to modify or discontinue this website and its services, or to delete data provided, either temporarily or permanently.

Returns

At "Instituto de Comunicación" we want you to be satisfied with the services contracted with us. Therefore, we provide you with the option to cancel them, while they have not been provided, and if they do not meet your needs or expectations, in accordance with the provisions of the LGDCU.

Where applicable, the right of withdrawal must be exercised within a maximum period of FOURTEEN (14) calendar days from the date of contracting. You must notify us, without needing to give any reason, of your decision to withdraw from the CONTRACT entered into through an unequivocal statement, by any of the following means:

Email: info@institutodecom.es
Postal address: 2009 Instituto de Comunicación, S.L., C/ Calvet, 25 ppal. 2 - 08021, Barcelona - Spain
Fillable withdrawal form (available upon request or in the documentation provided)
Online form "Withdraw from the contract here", available at https://sikkhona.wmegroup.co/desistimiento?locale=en

To meet the withdrawal deadline, it is sufficient for the communication relating to the exercise by you of this right to be sent before the corresponding deadline expires. Once we receive your request, we will send you an acknowledgement of receipt on a durable medium, for example, by email.

In order to exercise this right, the service must not have been started. If it has been started, it will be considered performed upon contracting the service, so the right of withdrawal established in Law 3/2014, of 27 March, on the Defence of Consumers and Users will not apply.

We remind you that, under regulations, this right may not be exercised over digital products/services once download or use has already begun, unless that possibility is specifically indicated.

The refund of the purchase amount will be made once the status of the contract has been verified, through the same payment method used for the purchase and, in any case, before 14 calendar days have elapsed since receipt of the valid withdrawal request.

On the other hand, the "Certified" User may remove an end client before they have responded to the questionnaire, recovering the amount for that report.

Dispute Resolution

If you have any incident, complaint or claim related to a purchase made on our website, you may contact us at info@institutodecom.es or at C/ Calvet, 25 ppal. 2 - 08021, Barcelona - Spain. We will respond to your claim as soon as possible and, in any case, within the maximum period legally provided.

Applicable Law and Jurisdiction

These terms shall be governed by Spanish law.

In the event of a dispute, you may resort to the courts and tribunals that are competent in accordance with the applicable regulations.

Contract withdrawal